what to do when ps4 controller wont turn on

You're all set to play your PS4™ when suddenly you discover your controller won't work. Simply what's incorrect with it? Much similar other PlayStation® issues that stop your game before information technology starts, such equally overheating, software crashes, or controller migrate, it's annoying when you can't figure out or solve the problem.

Hither at Asurion, when tech breaks, we set it—whether it's speeding up your iPhone® or Android™ or fixing a Boob tube with no sound. Here's a guide from our tech experts to fixing your PS4 controller.

Mutual reasons your PS4 controller is not working

Non sure why your DualShock® 4 controller isn't working? Here are some possible causes, according to Asurion Experts:

• The controller's bombardment is dead.
• The controller was recently paired with another device, like a different PS4 or PC.
• The controller is too far from your PlayStation and is no longer connected via Bluetooth®.
• The Micro-USB cable that connects your controller to the console is faulty or disconnected.
• The controller turned off due to the PlayStation'south Power Salvage settings.
• One or more than buttons on the controller are malfunctioning or broken.

If yous're dealing with one of these problems, here are the steps you lot should follow to solve it.

PS4 controller won't pair or connect

If your DualShock four is on but not responding, you can try to re-pair your controller with your panel (this is known as a soft reset). To do this, you'll need a second, working DualShock four controller to piece of work through these steps.

1. On your PlayStation dashboard, go toSettings>Devices>Bluetooth Devices.
2. Select your inactive DualShock 4 controller from the list. Information technology will be the ane without the light-green dot adjacent to information technology.
3. Printing theOptionsbutton on your working controller, and then selectForget Device. This volition remove the inactive, malfunctioning controller from your PlayStation'due south organization.
4. Press thePSbutton on your working controller, so selectAbility>Turn off PS4.
5. Once your panel is completely turned off, connect the malfunctioning controller to your PS4 with a USB cable, then turn the console back on.
6. Printing thePSpush button on your malfunctioning controller, and log on to your PS4.

PS4 controller is connected only not working

If the system is recognizing the controller but it's still not working, you lot may demand a software update. Try this:

1. Go toSettings > Arrangement Software Update.
2. Select Update At present, then cull Nextin the update acceptance screens.
3. ChooseAccept to start the update.

Proceed your head in the game. We'll handle the repairs.

If your console breaks downwards, our experts take your back. Brand an date at your nearest shop now.

Schedule a repair

PS4 controller buttons aren't working

Check the buttons to run across if anything is sticky, loose, or cracked. If a button is broken, you've likely establish your upshot. If the button just needs to be cleaned, effort using a cotton swab or microfiber cloth dipped in a liquid formula specifically made for electronics (y'all can also use a small-scale amount of rubbing alcohol) to gently wipe on and around the button. Never employ harsh liquid cleaners or pour liquid direct on your controller.

PS4 touch pad isn't working

If the impact pad isn't working, try disconnecting and unpairing the controller for a few minutes. If this works, yous're back in play.

If not, the touch pad may need a quick cleanup.

1. Kickoff, turn off your controller by pressing and holding thePSbutton for well-nigh 10 seconds.
2. Utilise a microfiber fabric (you tin dampen it with rubbing booze) to wipe down the touch pad.
3. When the controller is completely dry, plow it back on.

If your controller's touch pad stops working simply during one item game, it may be a game coding trouble, so download the almost recent version of the game.

PS4 controller bombardment won't hold a charge

Your DualShock 4 should give you lot up to 8 hours of playing fourth dimension, merely if it's running out of power more quickly, attempt connecting your controller to the console with its Micro-USB cable and giving it fourth dimension to charge. Also make certain to plough it off when it's not in apply to preserve the battery.

How to turn off and charge the controller

From the controller: Press and concur thePSpush button for well-nigh x seconds to plow off your controller.​

From the PlayStation dashboard:

1. Press and hold thePSbutton for 2 seconds until you lot meet the Quick Menu.
2. SelectSound/Devices > Plow off Device, then choose your controller from the list.
3. You can also set a time limit in the Quick Menu for your controller to automatically turn off. Just selectSet Fourth dimension Until Controllers Turn Off and choose an option: Afterward x Minutes, After 30 Minutes, or Subsequently hour.

If you're still having issues, you may demand to supplant your battery.NOTE: Doing this yourself will void the warranty.

Full general tips for fixing your PS4 controller

If zippo has worked to get your controller upwards and running, try these like shooting fish in a barrel fixes.

Try using the controller with the USB cable continued

If you've been using your DualShock 4 controller wirelessly, endeavour connecting it to your console with a USB cable. If that doesn't work, try using a different USB cable: the first cablevision could exist faulty.

Restart your PS4

Frequently a quick restart of your panel will help to solve your issue. Here's how:​

1. Press and concord the power push on the console for iii–vii seconds.
2. When the panel is off, press and hold the power button over again.
3. When you hear two beeps, release it.
4. Connect the controller with a USB cable.
5. Printing thePSbutton on the controller to turn information technology on.

Hard reset your controller

If your controller still won't sync to your PlayStation 4, try running a difficult reset on your DualShock 4. This will revert your controller to its factory default settings, just don't worry—you lot won't lose your saved game data. Here's what you lot'll need for the reset:

• An unfolded newspaper clip or straight pin
• A Micro-USB cable

Next, follow these easy steps to reset your PS4 controller:

1. Turn off your PlayStation 4. You may also want to disconnect it from the net, which can sometimes interfere with your controller's setup.
2. Unplug the controller, and flip it over.
3. While it is upside down, locate the recessed reset button in the modest hole near the controller's L2 push, and use your paper clip or pin to press and concord it for at least 6 seconds.
4. Release the reset push and wait a few more seconds. Then plug in the controller using the Micro-USB cable.
5. Press thePSpush. When the light bar on the controller turns blue, information technology should be paired, and you can log on to your PS4.

Examination the controller on a different device

To rapidly isolate a problem with your PS4 controller, connect information technology to another device, like your PC. Or try connecting it to a friend's device.

If it doesn't work, you'll know the problem is with your controller. If your controller works on a different device, you may be having trouble with the wireless connectivity on your PlayStation.

Don't let a glitched controller mean game over

The Asurion Dwelling house+ protection plan offers peace of listen for all of your eligible home tech, including your favorite gaming systems, for less than $1 per day. From graphical glitches to faulty drives, we cover your video game console and original controller from the unexpected breakdown—no matter where or when y'all purchased it. Learn more than at asurion.com/homeplus.

*The Asurion® trademarks and logos are the property of Asurion, LLC. All rights reserved. All other trademarks are the holding of their respective owners. Asurion is not affiliated with, sponsored by, or endorsed past whatever of the corresponding owners of the other trademarks appearing herein.*

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Source: https://www.asurion.com/connect/tech-tips/ps4-controller-not-working/

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