Help! My Computer Is Locked Up Again

One moment y'all're happily going about your day—checking emails or listening to music—when, suddenly, everything stops. Your computer is frozen. Y'all aimlessly elevate and click your mouse desperate for signs of motion, simply nothing happens.

Don't panic. At Asurion, our experts aid millions of customers get the most out of their tech and resolve their most frustrating device problems, including computer repair. Here's our guide to why your computer is freezing or crashing and how to get it back upwards and running.

Why do computers outset freezing or crashing?

Your Mac® or PC computer may exist crashing for a variety of reasons, including:

• Ability or charging problems.
• Too many applications running at the aforementioned fourth dimension.
• Software bug.
• An outdated operating system.
• Viruses and malware.
• Extreme temperatures.
• Hardware issues.

The good news is there are simple workarounds that will save you fourth dimension as you try to effigy out why your computer keeps crashing.

What should I do when my calculator starts freezing or crashing?

Is your Mac freezing? Is your PC crashing? Don't worry, we've got yous covered. Here are some common troubleshooting steps for both.

Restart your computer

Typically, the nigh constructive way to fix a frozen estimator is to restart it. Doing then gives your system a chance to reset and start fresh.

The best way to restart a frozen figurer is to concur the power push button downward for five to ten seconds. This will allow your estimator to restart safely without the disruption of a total power loss.

Make sure to disconnect whatever headphones or extra cords equally these items can crusade glitches as your computer restarts. If your computer freezes over againduring the get-go-up procedure, however, it's time to explore other options for solving the trouble.

Quit programs that might be causing your computer to freeze

When too many software programs are running on your computer at the same time, your operating system can get overwhelmed. This causes websites and applications to elevate, freeze, or even crash.

The Task Manager on Windows™ and its Apple® equivalent, Activeness Monitor, are great tools you tin can use to force quit applications that are hoarding resources, making sure your device runs smoothly.

How to forcefulness quit programs using Task Manager on Windows 10:

1. PressCTRL + ALT + DEL at the aforementioned fourth dimension.
2. SelectJob Manager.
3. Click onMore Details in the bottom-left corner.
4. UnderProcesses, you should meet a table with categories for Processor, Retention, Disk, Network and a corresponding list of applications.
5. Double click the applications column. This will order applications from highest to lowest resource usage.
6. SelectEnd Taskfor applications that are consuming the most resources.

How to force quit programs using Activity Monitor on a Mac:

1. PressCommand+Space barat the same fourth dimension. A spotlight search bar should announced.
2. Blazon in "Activeness Monitor".
3. TheActivity Monitor will launch, showing a listing of open applications on your Mac. Unresponsive apps will exist marked "unresponsive."
4. Select unresponsive applications, and click the stop button icon in the upper-left corner (it'south an octagon with an "x" in the eye).
5. A popular-up menu will appear. Choose one of the following options:

• Quit :This is the same as choosingFile >Quit within an application. The awarding will quit only if your computer deems it prophylactic to do so; if quitting the awarding could cause data loss or interference, the app volition go along to run.
• Force Quit :This will cause the application to quit immediately. If the app has files open up, you may lose data. Besides, if other applications or processes rely on the app, these applications and processes could experience temporary problems. To see if an application is used by others, clickView >All Processes,Hierarchically.

If your Mac or PC repeatedly crashes later force quitting certain applications, you may need to uninstall them. They're likely incompatible with your hard bulldoze.

Yous can't work when your laptop doesn't want to

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Start your PC or Mac in Safe Mode

Another mode to keep your figurer safe from freezing or crashing is called, well, Safe Mode.

Different force quitting, this characteristic automatically strips your reckoner of unnecessary apps during the startup process. The downside, however, is that your computer will disable videos, games, and high-resolution graphics, among other applications. So information technology's best to utilise this option simply when you're troubleshooting disquisitional problems.

How to run Prophylactic Mode on Windows 10:

1. Hold the ability button down for x seconds to turn off your device. Then plow your device on again.
2. When the manufacturer'south logo appears, hold down the power button for 10 more than seconds to plow off your device a 2d time.
3. Press the ability push button to plough your device back on.
4. In one case the manufacturer's logo appears, hold down the power button for some other 10 seconds to turn off your device a third time.
5. Press the power button one more time to turn your device dorsum on.
6. This time, let your device to fully restart. Yous will now enter Windows recovery mode.
7. Once y'all're in Windows recovery fashion, you should see theCull an option feature.
8. SelectTroubleshoot >Advanced options >Startup Settings >Restart.

After your device restarts, a list of options volition appear. Select pick5 or press theF5 key for Safety Style with Networking. This will allow yous to connect to the internet. Your PC will now restart in Safe Way.

To leave Safe Way, simply restart your device unremarkably.

How to run Safe Manner on your Mac:

To run safe mode on a Mac, you'll first need to effigy out if your Mac is using an Apple Silicon processor or an Intel processor.

1. Click the Apple tree icon in the upper-left corner of your Home screen.
2. From the menu, cullAbout this Mac.
3. A pop-up menu will appear. If the device is using a Silicon chip, you'll run into the wordChip, followed by the chip type. If the device is using an Intel processor, you'll see the wordProcessor, followed by the model number.

How to start up your Mac in Prophylactic Fashion with an Intel processor chip:

1. Click the Apple tree icon in the upper-left corner of your Domicile screen.
2. ClickClose Down.
3. Wait x seconds after your Mac shuts down to restart
4. Immediately press and agree theShift fundamental, and release it when the login window appears. This will restart your Mac in Safety Mode.

How to kickoff up your Mac in Safe Mode with a Silicon processor bit:

1. Click the Apple tree icon in the upper-left corner of your Home screen.
2. SelectClose Down.
3. Afterward your Mac shuts down, wait 10 seconds.
4. Press and concur the power button until the startup window appears.
5. Select astartupdisk.
6. Press and hold theShiftfundamental. Then clickContinue in Condom Style and release theShift central. This volition restart your Mac in Safe Mode.

To exit Safe Way on a Mac, restart your calculator normally without pressing or holding any keys during startup.

Update your device drivers

Device drivers are an essential part of your operating system. They ship instructions to other parts of your machine, telling them how to exercise their jobs. But when drivers are out of date or not working properly, they can cause problems for your car, locking information technology up.

While drivers are typically updated automatically, they occasionally need to be updated manually—especially if y'all've recently installed a new mouse or an external hard bulldoze, which can sometimes cause your reckoner to crash.

If you take a Mac, yous'll need to update your whole operating arrangement (see the next section for more details). In the concurrently, here's how to update your device drivers for Windows.

How to update your Windows' device drivers:

1. Open the search box in the bottom-left corner of your taskbar.
2. Blazon in "Device Manager" and printing enter.
3. A pop-up window will appear with a listing of device categories.
4. Select any category, and a list of associated devices will appear.
5. Right-click on the desired device.
6. Click Search automatically for updated driver software.
7. ClickUpdate Driver.

Update your operating organisation

Your operating system is responsible for managing programs on your device and making sure they all work together properly. So, if y'all desire to prevent computer crashes, information technology's important to bank check and encounter if your operating system is updated regularly.

This is also important because operating system updates contain key security patches your device needs to protect itself from viruses and cyberattacks. Hither's how to update your operating system for Mac and PC.

How to update your Windows operating system:

1. Select the Windows icon in the lower-left corner of your taskbar.
2. ClickSettings.
3. ClickUpdate & Security.
4. ClickWindows Update.
5. ClickCheck for Updates.If no updates are available, the menu volition say "Yous're Upwards To Date."If updates are available, Windows volition automatically download and install the updates.

How to update your Mac operating system:

1. Go to your Apple tree menu in the upper-left corner of your Home screen.
2. SelectSystem Preferences.
3. ClickSoftware Update.
4. If updates are bachelor, an Update Now or Upgrade Now selection will appear. Click the selection to install it.
5. Once the operating arrangement updates are finished installing, the Software Update screen volition say "your Mac is up to engagement."

Restore your system to a previous state

Sometimes, a bad slice of software or a faulty device driver can crusade your computer to crash.

Simply both Mac and Windows operating systems give you the selection to restore the nearly contempo settings on your device before the problem occurred. On a Mac, information technology'south chosen Fourth dimension Auto, and on Windows, it'due south called Organization Restore. Hither'southward how they work.

How to run a Arrangement Restore on Windows x:

1. Type "Recovery" into the search box in the lower-left corner of your taskbar.
2. Click on the option that saysRecovery.
3. ClickOpen Arrangement Restore.
4. ClickScan for Affected Programsto meet if whatever programs will exist altered by running a restore. You can also run older restore points by selectingCull a Different Restore BespeakorShow more restore points.
5. ClickNext.
6. ClickFinish.
7. The system volition restart with the settings saved to your selected restore betoken.

How to run a Time Machine backup on a Mac:

Unfortunately, a Time Motorcar backup only works if you have an external hard bulldoze connected to your Mac and accept already set this option in accelerate. If y'all've done so, follow these steps.

1. Open up theApplications binder.
2. ClickUtilities.
3. ClickMigration Assistant.
4. SelectFourth dimension Car backup.
5. ClickKeep.
6. You should come across the name of your Fourth dimension Machine backup (e.g., "Susan's MacBook Pro").
7. ClickKeep.
8. Select your desired backup engagement.
9. ClickContinue.
10. Select the data you wish to transfer, and clickContinue.
11. This will restore your Mac to the settings you saved to your Time Automobile backup disk.

Scan your calculator for viruses and other forms of malicious software

Viruses can also cause your calculator to go along freezing or crashing, wreaking havoc on your machine over time. For step-past-pace instructions on how to remove a virus from your Mac or PC, cheque out our comprehensive guide.

Don't permit your desktop disappoint yous

With the Asurion Home+ protection plan, yous can go along your computer—plus all of your other favorite home tech—running at their best for less than $1/day. You'll not but become reliable protection, but also 24/vii access to tech experts who tin can answer questions about everything from setting upwardly your wireless mouse to troubleshooting your hard drive. To learn more about complete computer coverage, visit asurion.com/homeplus.

*The Asurion® trademarks and logos are the holding of Asurion, LLC. All rights reserved. All other trademarks are the property of their respective owners. Asurion is not affiliated with, sponsored by, or endorsed past any of the respective owners of the other trademarks appearing herein.*

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